Privacy Policy

This policy explains how Capacity Craft collects, uses and protects your personal information. We follow Australian Privacy Principles and the NDIS Practice Standards.

What we collect

Contact details, support needs, service history and other information you provide to deliver services. We only collect what we need and, where practical, directly from you or your authorised representative.

How we use your information

To provide and coordinate supports, communicate with you, meet legal/NDIS requirements and improve our services. We do not sell personal information.

Storage & security

Information is stored securely. Access is limited to staff who need it to do their job. We keep records only for as long as required by law.

Your rights

You can request access to your information, ask for corrections, or make a privacy complaint.

Make a privacy request

For general enquiries, contact admin@capacitycraft.org.